Portal Hero frequently asked questions
Plan limits, professional accounts, first steps and which items can be published on the portals.
What happens if I have more items than my subscription allows?
There is no need to worry. In this case, Portal Hero will automatically limit the number of items to the maximum allowed by your subscription. You will be able to choose which products are synchronised based on price, creation date, etc.
Can I publish on several portals with a single integration?
Of course! That is the main advantage of Portal Hero: with a single integration and one feed, you can publish on all available portals.
What happens if I already have products in the account(s)?
When you first start synchronising with Portal Hero, we will delete all the content in the account(s) so that we are the ones who take care of managing your catalogue.
Can I publish without a professional subscription on the portal(s)?
No, Portal Hero is a solution for professionals. Both for the quality of the service and because of the agreements we have with the portals, we can only work with accounts that are marked as professional on the portals.
Can I publish or modify items manually while using Portal Hero?
Yes, from the Portal Hero Dashboard: whatever you create or edit there is synchronised with the portals at the next synchronisation. What you should not do is edit the listing directly on the portal, because the next synchronisation overwrites it with the data from your catalogue.
Do I need to have an online shop or an ERP?
No. You can connect your online shop or your ERP, send us a CSV or manage the catalogue directly in the Portal Hero Dashboard; any of the three routes works to automate publishing.
Can any type of item be handled in Portal Hero?
No, due to various regulatory policies, we cannot work with pets, food products or services.